Policy Version:  June 2024 relating to www.mathewson-ltd.com (our website) provided by Mathewson Limited (trading as Mathewson Underfloor Heating Solutions) (‘we’, ‘our’, ‘us’).

We are the controller of personal data obtained via our website, meaning we are the organisation legally responsible for deciding how and for what purposes it is used.

We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use and share any information relating to you (your personal data) in connection with your use of our website. It also explains your rights in relation to your personal data and how to contact us or a relevant regulator in the event you have a complaint.

We collect, use and are responsible for certain personal data about you. When we do so we are subject to the UK General Data Protection Regulation (UK GDPR). We are also subject to the EU General Data Protection Regulation (EU GDPR) in relation to goods and services we offer to individuals and our wider operations in the European Economic Area (EEA).

Given the nature of our website, we do not expect to collect the personal data of anyone under 13 years old. If you are aware that any personal data of anyone under 13 years old has been shared with our website please let us know so that we can delete that data.

This version of our privacy policy is primarily written for adults, including parents and guardians of child users.

This privacy policy is divided into the following sections:

  • What this policy applies to
  • Personal data we collect about you
  • How your personal data is collected
  • How and why we use your personal data
  • Who we share your personal data with
  • How long your personal data will be kept
  • Transferring your personal data out of the UK and EEA
  • Cookies and other tracking technologies
  • Your rights
  • Keeping your personal data secure
  • How to complain
  • Changes to this privacy policy
  • How to contact us
  • Do you need extra help?
What this policy applies to

This privacy policy relates to your use of our website only.

Throughout our website we may link to other websites owned and operated
by certain trusted third parties to make additional products and services
available to you. Those third-party websites may also gather information about
you in accordance with their own separate privacy policies. For privacy
information relating to those third-party websites, please consult their
privacy policies as appropriate.

Personal data we collect about you

The personal data we collect about you depends on the particular
activities carried out through our website. We will collect and use the
following personal data about you:

  • your name, address and contact information, including email address
    and telephone number and company details
  • information to check and verify your identity, eg date of birth[JK1] [KS2] 
  • your gender, if you choose to give this to us
  • location data, if you choose to give this to us
  • details of any information, feedback or other matters you give us
    by phone, email, post or via social media
  • your account details, such as username and login details
  • your activities on, and use of, our website
  • information about the services we provide to you

 If you do not provide personal data we ask for where it is, for example
we may indicate that the information is ‘required’ at the point of collection,
and it may delay or prevent us from providing products and
services to you
. We collect and use this personal data for the
purposes described in the section ‘
How and why we use your personal data’ below.

How and why we use your personal data

Under data protection law, we can only use your personal data if we have a proper reason, eg:

  • where you have given consent
  • to comply with our legal and regulatory obligations
  • for the performance of a contract with you or to take steps at your request before entering into a contract, or
  • for our legitimate interests or those of a third party

A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests. We will carry out an assessment when relying on legitimate interests, to balance our interests against your own. You can obtain details of this assessment by contacting us (see ‘How to contact us’ below).

The table below explains what we use your personal data for and why.

What we use your personal data forOur reasons
Create and manage your account with usTo perform our contract with you or to take steps at your request before entering into a contract
Providing products and/or services to youTo perform our contract with you or to take steps at your request before entering into a contract
Conducting checks to identify you and verify your identity or to help prevent and detect fraud against you or usTo comply with our legal and regulatory obligations
To enforce legal rights or defend or undertake legal proceedingsDepending on the circumstances: —to comply with our legal and regulatory obligations —in other cases, for our legitimate interests or those of a third party, ie to protect our business, interests and rights or those of others
Customise our website and its content to your particular preferences based on a record of your selected preferences or on your use of our websiteDepending on the circumstances: —your consent as gathered by the separate cookies tool on our website —see ‘Cookies and other tracking technologies’ below -where we are not required to obtain your consent and do not do so, for our legitimate interests or those of a third party, ie to be as efficient as we can so we can deliver the best service to you at the best price If you have provided such a consent you may withdraw it at any time (that will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn).
Retaining and evaluating information on your recent visits to our website and how you move around different sections of our website for analytics purposes. This helps us to understand how people use our website so that we can make it more intuitive or to check our website is working as intendedDepending on the circumstances: —your consent as gathered by the separate cookies tool on our website—see ‘Cookies and other tracking technologies’ below —where we are not required to obtain your consent and do not do so, for our legitimate interests or those of a third party, ie to be as efficient as we can so we can deliver the best service to you at the best price If you have provided such a consent you may withdraw it at any time by you (that will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn).
Communications with you not related to marketing, including about changes to our terms or policies or changes to the products and/or services or other important noticesDepending on the circumstances: —to comply with our legal and regulatory obligations —in other cases, for our legitimate interests or those of a third party, ie to be as efficient as we can so we can deliver the best service to you at the best price
Protecting the security of systems and dataTo comply with our legal and regulatory obligations We may also use your personal data to ensure the security of systems and data to a standard that goes beyond our legal obligations, and in those cases our reasons are for our legitimate interests or those of a third party, ie to protect systems and data and to prevent and detect criminal activity that could be damaging for you and/or us
Statistical analysis to help us manage our business, eg in relation to our financial performance, customer base, product range or other efficiency measuresFor our legitimate interests or those of a third party, ie to be as efficient as we can so we can deliver the best service to you at the best price
Updating and enhancing customer recordsDepending on the circumstances: —to perform our contract with you or to take steps at your request before entering into a contract —to comply with our legal and regulatory obligations —where neither of the above apply, for our legitimate interests or those of a third party, eg making sure that we can keep in touch with our customers about existing orders and new products
Disclosures and other activities necessary to comply with legal and regulatory obligations that apply to our business, eg to record and demonstrate evidence of your consents where relevantTo comply with our legal and regulatory obligations
External audits and quality checks, eg for the audit of our accountsFor our legitimate interests or a those of a third party, ie to maintain our accreditations so we can demonstrate we operate at the highest standards
To share your personal data with members of our group in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency In such cases information will be anonymised where possible and only shared where necessaryDepending on the circumstances: —to comply with our legal and regulatory obligations —in other cases, for our legitimate interests or those of a third party, ie to protect, realise or grow the value in our business and assets

 

See ‘Who we share your personal data with’ for further information on the steps we will take to protect your personal data where we need to share it with others.

Who we share your personal data with

We routinely share personal data with:

  • third parties we use to help deliver our products to you, eg payment service providers, warehouses and delivery companies other third parties we use to help us run our business, eg or
  • website hosts and website analytics providers our bank[s]

We only allow those organisations to handle your personal data if we are satisfied, they take appropriate measures to protect your personal data. We also impose contractual obligations on them to ensure they can only use your personal data to provide services to us and to you.

We or the third parties mentioned above may occasionally also need to share personal data with:

  • external auditors, eg in relation to the audit of our accounts, in which case the recipient of the information will be bound by confidentiality obligations
  • professional advisors (such as lawyers and other advisors), in which case the recipient of the information will be bound by confidentiality obligations
  • law enforcement agencies, courts, tribunals and regulatory bodies
    to comply with our legal and regulatory obligations
  • other parties in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency—usually, information will be anonymised but this may not always be possible, however, the recipient of the information will be bound by confidentiality
    obligations

 

If you would like more information about who we share our data with and why, please contact us (see ‘How to contact us’ below).

How long your personal data will be kept

We will not keep your personal data for longer than we need it for the purpose for which it is used or as required by legislation/regulations which we are bound by.

Different retention periods apply for different types of personal data.

If you stop using your account we will delete or anonymise your account data after seven years.

 

Following the end of the of the relevant retention period, we will delete or anonymise your personal.

Cookies and other tracking technologies

For information on our Cookie use please see our cookie policy.

Your rights

You generally have the following rights, which you can usually exercise free of charge:

Your rightsDetails
Access to a copy of your personal dataThe right to be provided with a copy of your personal data A more detailed explanation of this right under UK law is available https://ico.org.uk
Correction (also known as rectification)The right to require us to correct any mistakes in your personal data A more detailed explanation of this right under UK law is available https://ico.org.uk
Erasure (also known as the right to be forgotten)The right to require us to delete your personal data—in certain situations A more detailed explanation of this right under UK law is available https://ico.org.uk
Restriction of useThe right to require us to restrict use of your personal data in certain circumstances, eg if you contest the accuracy of the data A more detailed explanation of this right under UK law is available https://ico.org.uk
Data portabilityThe right to receive the personal data you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party—in certain situations A more detailed explanation of this right under UK law is available https://ico.org.uk
To object to useThe right to object: —at any time to your personal data being used for direct marketing (including profiling) —in certain other situations to our continued use of your personal data, eg where we use your personal data for our legitimate interests. A more detailed explanation of this right under UK law is available https://ico.org.uk
Not to be subject to decisions without human involvementThe right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you We do not make any such decisions based on data collected by our website. A more detailed explanation of this right under UK law is available https://ico.org.uk
The right to withdraw consentsIf you have provided us with a consent to use your personal data you have a right to withdraw that consent easily at any time. You may withdraw consents by contacting us at [email protected]. Withdrawing a consent will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn.

For further information on each of those rights, including the
circumstances in which they do and do not apply, please contact us (see ‘
How to contact us’ below). You may also find it helpful to refer to
the guidance from the UK’s Information Commissioner on your rights under the UK
GDPR.

If you would like to exercise any of those rights, please email, call or
write to us—see below: ‘
How
to contact us
’. When contacting us please:

  • provide enough information to identify yourself and any additional
    identity information we may reasonably request from you, and
  • let us know which right(s) you want to exercise and
    the information to which your request relates
Keeping your personal data secure
We have appropriate security measures to prevent personal data from
being accidentally lost, or used or accessed unlawfully. We limit access to
your personal data to those who have a genuine business need to access it.

 

We also have procedures in place to deal with any suspected data
security breach. We will notify you and any applicable regulator of a suspected
data security breach where we are legally required to do so.

How to complain

Please contact us if you have any queries or concerns about our use of
your information (see below ‘
How to contact us’). We hope we will be able to resolve any issues
you may have.

You also have the right to lodge a complaint with:

  • the Information Commissioner in the UK, and
  • a relevant data protection supervisory authority in the EEA state
    of your habitual residence, place of work or of an alleged infringement of
    data protection laws in the EEA

The UK’s Information Commissioner may be contacted at https://ico.org.uk/make-a-complaint or by telephone: 0303 123 1113.

 

For a list of EEA data protection supervisory
authorities and their contact details see 
https://edpb.europa.eu/about-edpb/about-edpb/members_en

Changes to this privacy policy

We may change this privacy policy from time to time—when we make
significant changes we will take steps to inform you.

Individuals in the UK

You can contact us by post, email or telephone if you have any questions
about this privacy policy or the information we hold about you, to exercise a
right under data protection law or to make a complaint.

Individuals in the UK

You can contact us and/or our Data Protection Officer by post, email or telephone if you have any questions about this privacy policy or the information we hold about you, to exercise a right under the data protection law or to make a complaint.

Our contact details are:

Karolyn Scott and/or David Brissenden, 8 Bede House, Glover Industrial Estate, Washington, NE37 2SH.  Tel:  0191 261 0406.  Email:  [email protected].